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How to Fix NP-34954-5 Error Code on PS4

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How to Fix NP-34954-5 Error Code on PS4

Are you facing an NP-34954-5 error code on PlayStation 4?

The beginning of the error is, “An error has occurred”.

You get the error when you try to play digital games on your PS4.

The error can also occur when you try to activate or deactivate my PlayStation as “Primary”.

If you are trying to launch a game after purchasing it, you can also face the error message that says, “Cannot use the content”.

You might get it even though you have a working internet connection and the PlayStation Store.

In this article, I will tell you how to fix NP-34954-5 (an error has occurred) on PS4, PS5, or PlayStation Network (PSN).

Contents

How to Fix NP-34954-5 Error Code on PS4

To fix NP-34954-5 on PS4, you should try changing your Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1.

Try using the mobile hotspot or deactivate all consoles associated with your account.

Solution 1: Change your DNS

  1. Go to PS4’s settings menu > Network > Set Up Internet Connection.
  2. Choose Wi-Fi or LAN, depending on your connection type and use the below settings.
  3. IP address setting: Custom.
  4. DHCP Host Name: Do Not Specify.
  5. DNS settings: Manual.
  6. Primary DNS: 1.1.1.1.
  7. Secondary DNS: 1.0.0.1.

Editor note: If the above DNS settings fail, try using 8.8.8.8 as your Primary DNS and 8.8.4.4 as your Secondary DNS.

Solution 2: Use your mobile hotspot

  1. Connect to your mobile hotspot (on iOS/Android).
  2. Go to PS4’s settings menu > Network > Set Up Internet Connection.
  3. Select “Use Wi-Fi” and after that, choose your mobile hotspot’s name.
  4. Go to Settings > Account Management > Activate as Your Primary PS4.
  5. Connect to your previous Wi-Fi again.

Tip: After connecting to your phone’s hotspot, wait for a while, and activate your PlayStation as a primary system and you can replay games (after that, you can switch to your Wi-Fi).

Solution 3: Deactivate all consoles linked to your account

  1. Visit the PlayStation website and sign into your account.
  2. Follow these steps: Click on your profile picture > Account settings > Device Management.
  3. Select “PlayStation Consoles” and choose “Deactivate All Devices”.
  4. Visit your PS4 again and follow these steps > Settings > Account Management > Activate as Your Primary PS4.

What’s Next

How to Fix Can’t Activate PS4 as Primary PS4

How to Fix Cannot Connect to the Server to Verify the License on PS4

How to Fix Cannot Use the Content Error on PS4