Are you facing an NP-34958-9 error code on PlayStation 4?
The beginning of the error is, “An error has occurred”.
You will get the error when you try to play digital games on your PS4.
The error can also occur when you try to activate or deactivate my PlayStation as “Primary”.
After purchasing a game, if you try to play it, you might also get this message, “Cannot use the content”.
The error remains there even though you have a working internet connection and the PlayStation Store.
In this article, I will tell you how to fix NP-34958-9 (an error has occurred) on PS4 or PlayStation Network (PSN).
How to Fix NP-34958-9 Error Code on PS4
To fix NP-34958-9 on PS4, you should try changing your Primary DNS to 1.1.1.1 and Secondary DNS to 1.0.0.1.
Try using the mobile hotspot or deactivate all consoles associated with your account.
Solution 1: Change your DNS
- Go to PS4’s settings menu > Network > Set Up Internet Connection.
- Choose Wi-Fi or LAN, depending on your connection type and use the below settings.
- IP address setting: Custom.
- DHCP Host Name: Do Not Specify.
- DNS settings: Manual.
- Primary DNS: 1.1.1.1.
- Secondary DNS: 1.0.0.1.
Editor note: If the above DNS settings fail, try using 8.8.8.8 as your Primary DNS and 8.8.4.4 as your Secondary DNS.
Solution 2: Use your mobile hotspot
- Connect to your mobile hotspot (on iOS/Android).
- Go to PS4’s settings menu > Network > Set Up Internet Connection.
- Select “Use Wi-Fi” and after that, choose your mobile hotspot’s name.
Tip: After connecting to your phone’s hotspot, wait for a while, and activate your PlayStation as a primary account and you can replay games (after that, you can switch to your Wi-Fi).
Solution 3: Deactivate all consoles linked to your account
- Visit the PlayStation website and sign into your account.
- Go to the “Device Management” section to deactivate all consoles linked to your account.
- Revisit your PS4, sign in, visit your account settings, and activate your console as the primary device.
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