How to Fix “Please Confirm Your Identity” on Roblox

Are you facing a “Please Confirm Your Identity” error when you try to log in to Roblox?

You can get this error message on both the Roblox mobile and PC apps.

It restricts you from signing in and reloading Roblox will not get rid of it.

Roblox is a virtual experience that allows you to play with friends and build anything using your imagination.

A myriad of experiences is available due to the community that you can join.

Regardless of what you’re looking for, whether it is a challenge, an adventure, or fun, there’s something new every day.

The game comes with cross-platform support and it can be played on PC, mobile, Xbox, or VR headset.

In this article, I will tell you why did Roblox ask you to confirm your identity and how to fix the “Please Confirm Your Identity” login error.

Why did Roblox ask me to confirm my identity?

Roblox asked you to confirm your identity due to a bug/glitch.

If you’re experiencing the error message when you try to log in, it might be due to the outage of Roblox.

There are two ways to find out if Roblox is down.

The first thing is to visit this URL: downdetector.com/status/roblox/.

After opening it, see if there is a huge spike in the number of reports.

If you come across a sudden spike in the graph, it indicates that Roblox is probably down.

This is the second way of checking the status of Roblox from this link https://status.roblox.com/.

However, the Roblox status site sometimes shows inaccurate results as it doesn’t prefer to track minor errors such as login errors.

How to fix “Please Confirm Your Identity” on Roblox

To fix “Please Confirm Your Identity” on Roblox, you can uninstall or reinstall the game or try to sign in to Roblox using another device.

Another way is to remove the temporary files on the internet and cookies or reset your password.

If Roblox is not up, you have to wait for 24-48 hours for the servers to be back online.

In the meantime, you can also contact Roblox support here for assistance.

Solution 1: Sign in to Roblox from another device

• If you’re playing Roblox on your mobile device, try using Roblox on a PC instead of mobile.
• If you’re playing Roblox on your PC, try using Roblox on a mobile phone to log in (download the Roblox from the App Store/Google Play Store).
• Use the Roblox Player and sign in there rather than roblox.com (use the Windows search bar, search for the terms “Roblox Player”, and launch it).

Solution 2: Uninstall and reinstall Roblox

• If you’re using Roblox on your android device, you can try to uninstall and reinstall the app.
• Tap and hold the Roblox app, delete it, after doing so, search for the term “Roblox” from the Google Play Store or App Store, and reinstall it.
• After reinstalling Roblox, try logging in.

Solution 3: Remove temporary internet files and cookies

• On Google Chrome: Three dots > More tools > Clear browsing data > Cookies and other site data > Cached images and files > Clear data.
• From Microsoft Edge: Settings > Privacy, search, and services > Choose what to clear > Clear browsing data > Clear browsing data now > Cookies and other site data > Clear now.

Note: This procedure will log you out from all of your accounts (for instance, Facebook, Gmail, YouTube).

Solution 4: Reset your password

1. Visit this URL: https://www.roblox.com/login.
2. Select “Follow Password or Username”.
3. Now, follow the instructions on the screen to reset your Roblox password.
4. Try logging into Roblox after resetting your password.

Solution 5: Wait for the Roblox servers to be fixed

• Find out if Roblox is down from this link: downdetector.com/status/roblox/.
• If Roblox is down, the best bet is to wait for 24 to 48 hours for the servers to be back up.

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